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Privacy Policy
This privacy policy outlines how Tikitaka collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to maintaining the confidentiality and security of your data in accordance with applicable privacy legislation in New Zealand and international standards. By using Tikitaka services, you acknowledge that you have read and understood the terms set forth in this privacy policy.
Information Collection and Usage
Tikitaka collects various types of information to provide and improve our gaming services. Personal information includes your name, email address, date of birth, residential address, telephone number, and payment details when you register an account. We also collect technical data such as IP addresses, browser type, device information, operating system, and gameplay statistics. This information enables us to verify your identity, process transactions, comply with regulatory requirements, and enhance your gaming experience. We collect data through registration forms, cookies, server logs, and interactions with our platform. The information gathered helps us to personalise content, prevent fraudulent activities, and ensure compliance with responsible gaming practices and age verification requirements. We may also use your contact details to send service-related notifications, account updates, and promotional communications where you have provided consent.
Data Sharing and Third-Party Disclosure
Tikitaka may share your information with selected third parties to facilitate our operations and meet legal obligations. Payment processors receive necessary financial information to handle deposits and withdrawals securely. We work with identity verification services to confirm your age and identity as required by gambling regulations. Technical service providers may access certain data to maintain platform functionality, security systems, and customer support services. Regulatory authorities and law enforcement agencies may receive information when legally required or to investigate suspected unlawful activities. We engage marketing partners to deliver relevant communications, but only where you have opted in to receive such materials. All third-party service providers are contractually bound to protect your information and use it solely for specified purposes. We do not sell your personal data to external organisations for their independent marketing purposes. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, and you will be notified of any such change in ownership.
Data Security and Retention
Tikitaka implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols, including SSL technology, to secure data transmission between your device and our servers. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff members receive training on data protection principles. Our systems undergo regular security audits and vulnerability assessments to identify and address potential risks. We retain your personal information for as long as your account remains active or as needed to provide services. Following account closure, data is retained for periods required by legal, regulatory, and accounting obligations. The table below outlines our standard retention periods for different data categories:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account registration details | 7 years after account closure | Regulatory compliance |
| Transaction records | 7 years after transaction date | Financial auditing |
| Gameplay history | 5 years after last activity | Dispute resolution |
| Marketing preferences | Until consent withdrawn | Communication management |
| Technical logs | 12 months | Security monitoring |
When information is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures. Despite our security efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights and Controls
You have specific rights regarding your personal information under New Zealand privacy law. You may request access to the personal data we hold about you and obtain a copy in a commonly used format. If any information is inaccurate or incomplete, you have the right to request corrections. You can request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory purposes. You may object to or restrict certain processing activities, including direct marketing communications, by updating your account preferences or contacting our privacy team. Where we rely on consent as the legal basis for processing, you can withdraw that consent at any time. You have the right to lodge a complaint with the New Zealand Privacy Commissioner if you believe we have mishandled your information. To exercise any of these rights, contact our privacy officer through the designated channels provided on the Tikitaka platform. We will respond to your request within a reasonable timeframe, typically within 20 working days. For safe gaming purposes, certain restrictions may apply to data deletion requests where we are required to maintain records of self-exclusion or problem gambling indicators to protect your wellbeing.
Policy Updates and Contact Information
Tikitaka casino privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this privacy policy, we will notify you through prominent notice on our platform, email communication to your registered address, or other appropriate means. The effective date of the current policy version is displayed at the document header. We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of Tikitaka services after policy modifications indicates your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of our services and may request account closure. For questions, concerns, or requests related to this privacy policy or our data handling practices, you can contact our dedicated privacy team through the contact form available in your account settings or by emailing the privacy officer directly. We are committed to addressing your enquiries promptly and maintaining transparent communication regarding your personal information and privacy rights.